Return Policy
Information about returns and refunds for purchases made through our platform
Last Updated: November 15, 2023
OnlineDaku is a deal discovery platform that connects you with offers from various retailers. As we are not a direct retailer, all purchases are made through third-party websites, and returns are subject to each retailers specific return policy.
Our Role in Returns
When you click on a deal on OnlineDaku and make a purchase, your transaction is with the retailer, not with OnlineDaku. This means:
- All returns must be initiated and processed through the retailer where you made your purchase
- Return eligibility, timeframes, and conditions are determined by each retailers policy
- Refunds are processed by the retailer according to their refund procedures
While we strive to partner with reputable retailers who offer fair return policies, OnlineDaku cannot guarantee the return policy of any retailer or intervene in the return process.
General Return Process
Check the retailer's policy
Verify the return window and conditions for the specific retailer where you made your purchase.
Initiate the return
Log into your account on the retailer's website and find your order to start the return process.
Package the item
Carefully repack the item in its original packaging with all accessories and documentation.
Ship or drop off
Follow the retailer's instructions to either ship the item back or drop it at a designated location.
Track your refund
Most retailers provide tracking for returns and will notify you when your refund is processed.
Common Retailer Return Policies
Below is a general overview of return policies for some popular retailers. Please note that these are subject to change, and you should always check the retailers official website for the most current policy.
| Retailer | Return Period | Conditions | Policy Link |
|---|---|---|---|
| Amazon | 10 days for electronics, 30 days for most other items | Items must be unused and in original packaging | View Policy |
| Flipkart | 7-10 days depending on product category | Items must be unused with all original tags and packaging | View Policy |
| Myntra | 14-30 days depending on product category | Items must be unworn/unused with original tags | View Policy |
| Nykaa | 7-15 days depending on product category | Products must be unused and in original packaging | View Policy |
Frequently Asked Questions
Does OnlineDaku handle returns directly?
No, OnlineDaku is a deal discovery platform, not a retailer. All returns must be processed through the retailer where you made your purchase.
What if my item arrived damaged?
Contact the retailer immediately with photos of the damaged item and packaging. Most retailers have special procedures for damaged items.
Can OnlineDaku help if I have issues with a return?
While we don't process returns, our customer support team can provide guidance if you're having difficulty with a retailer. Contact us at support@onlinedaku.com.
Do I need to pay for return shipping?
This depends on the retailer's policy and the reason for return. Many retailers offer free returns for defective items, but may charge for returns due to change of mind.
How long do refunds typically take?
Most retailers process refunds within 5-14 business days after receiving your return. The time for the refund to appear in your account depends on your payment method and bank.
Need More Help?
If youre experiencing issues with a return or have questions about a retailers policy, our support team is here to help guide you.